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Technology Solutions

Operational excellence through innovative technologies

State-of-the-art, flexible technology platforms
Rapid technology implementation
Process automation, artificial intelligence, and machine learning

UBC continues to invest in innovative technologies to drive operational excellence and increase speed, efficiency and quality to deliver the best possible experience to patients and stakeholders. Our technology strategy leverages a combination of homegrown, state-of-the-art proprietary software platforms along with industry-leading products to produce a robust solution architecture to serve the needs of our late stage and patient support services clients. This approach provides UBC the flexibility to customize solutions to fit the unique requirements of a given study or program, while leveraging the reuse of core capability sets and intelligent workflows to rapidly deliver value to our clients. Our investments and innovation continue to focus on creating a centralized process and data stewardship, as well as continued engagement with various stakeholders.

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  • Launch your program more efficiently with integrated technology solutions that are FDA and EMA compliant (21 CFR Part 11, Annex 11 Compliant).
  • Turnkey frameworks and advanced systems mean your programs will launch faster, deliver higher quality data, with improved stakeholder engagement.
  • Stay ahead of the curve with the latest in industry standards for implementation, encompassing security, scalability, and modality.

Proprietary Platforms and Tools

Full-Service Clinical Development

  • UBC Technology | EDC

    Electronic Data Capture

    Purpose-built with a user-friendly and intuitive interface to alleviate burden on site staff, subjects and study team.

    UBC’s proprietary electronic data capture (EDC) system offers robust, powerful and sophisticated configurations and edit check capabilities, and has built-in support for multiple studies in a single URL.

    UBC’s baseline EDC system was developed in accordance with a rigorous application development life cycle and quality program, which complies with regulatory agency guidelines including 21 CFR Part 11, EudraLex Annex 11, and the Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR).

    Our seamless integration with our data warehouse allows for real-time access to our UBC Pathways Analytics® standard dashboards which are used by our operation teams to manage the programs.

    The UBC Pathways EDC system offers many baseline features that are standard to industry and unique to this platform, such as:

    • Tablet and mobile device compatibility
    • Turn-key or customizable/scalable solutions
    • Data freeze and lock capabilities
    • Datasets (export) on-demand feature
    • Permission-based (user-focused) work queue modules

  • UBC Technology | REMS Platform

    REMS Platform

    Taking the complexity out of REMS programs from inception to implementation.

    Leveraging our extensive experience in launching REMS, UBC has developed a configurable, validated platform that reduces the time required to build out a REMS program, drives operator efficacy and quality, and reduces build and maintenance costs of running a REMS program.

    Moreover, the platform offers a wide range of capabilities to make stakeholders comfortable and confident when navigating a REMS Program including faster access to therapy and reduced time to enrollment for patients, as well as quick and efficient verification to dispense drug for specialty pharmacies, distributors, and wholesalers

    Key features of the UBC REMS technology platform include:

    • 21 CFR Part 11 & HIPPA Compliant\Validated
    • Functionality support for mobile, tablets, and desktops
    • eSignature Built In and Validated for 21 CFR Part 11
    • Automated and targeted communications through multiple channels
    • Data integrations with various stakeholders
    • Built in business intelligence and visibility

  • UBC Technology | SafetyWorks

    SafetyWorks

    SÆfetyWorks® is a validated analytical platform that performs rapid descriptive analyses on Administrative Claims and Electronic Medical Record (EMR) data.

    Rapidly answer scientific questions related to Epidemiology, Drug Safety, Pharmacovigilance, and Risk Management without the need for customized programming:

    • Comorbidity and concomitant medication profiles
    • Disease incidence and prevalence
    • Signal Detection – Active drug safety surveillance
    • Risk Assessment

  • UBC Technology | CLÆRITY®

    CLÆRITY®

    CLÆRITY® offers simple, intuitive software for analysis of spontaneous reporting databases using state-of-the-art calculations for disproportionality analysis, including Pvmaps™, PRR, and MGPS. Users can perform data mining in multiple sources, including FAERS, EudraVigilance eRMRs, Vigibase, Canadian data, and client sources; track trends; and analyze the effects of possible drug interactions and comorbidities in the reporting population.

  • UBC Technology | CEWorks

    CEWorks

    CEWorks® allows users to explore patterns of healthcare use and the associated costs in a user-defined cohort. Results provide information on the healthcare experience for a study population in defined timeframes.

    Healthcare researchers can rapidly query large, complex healthcare databases, providing the ability to answer key cost effectiveness questions, such as the impact of a new treatment, burden of illness, utilization by payer plan, trends in healthcare over time, physician specialty and many more.

  • UBC Technology | PVPlan

    PVPlan

    PVPlan™ for pharmacovigilance (PV) teams allows users to track and manage product safety concerns. PVPlan automates both the day-to-day and overall management of this critical component in drug safety to ensure timely, accurate, and auditable assessment of safety signals.

    PVPlan has an easy-to-use, point-and-click interface with the real features a PV team needs including email alerts, team performance reports, and regulatory reporting such as for the European Medicines Agency (EMA) Emerging Safety Issue (ESI) requirements or the FDA’s PBRER.

    PVPlan puts the efforts of your safety scientists and safety physicians where they belong, on detection and risk identification, while reducing paperwork and generating a full audit trail.

Patient Support Services

Integrated Solutions

  • UBC Technology | Mosaic

    Mosaic

    MOSAIC

    Bringing together real world data to enable valuable insights.

    UBC Mosaic is an end-to-end data architecture solution which provides comprehensive data ingestion, aggregation, and warehousing for your project. Trace the patient journey, consolidate registry and clinical site data, identify payer and HCP behavior, and even enhance the data with Healthcare Marketplace real-world datasets.

    Mosaic allows UBC to match existing data we collected throughout operations for Late Stage, REMS, HUB, and Safety services together and with acquired Real World Data. In addition, Mosaic addresses problems related to:

    • Data privacy laws such as HIPAA and GDPR (as well as local variants)
    • Matching of patients from varying data sources with a variety of identifiers
    • Unification of differing data schemas

    UBC brings the perfect blend of technology along with operational, scientific, technical and analytics expertise to the logistics of your data, so that you can focus on the insights that drive patient outcomes.

  • UBC Technology | UBC Pathways™ CR

    UBC Pathways™ CRM

    Optimized solution. Differentiated flexibility.

    UBC’s Pathways™ CRM is a fully configurable, flexible, and integrated solution; utilizing internal and external data integrations to help optimize operations and enhance program insights

    The UBC Pathways™ CRM is design to enrich UBC’s service offerings in:

    • Reimbursement: Make access to therapy faster and easier with automated workflows for enrollment, prior authorization, appeals, copay, and more. Customize to meet your products access needs with integrated services like eSign, eBV, and eIV.
    • Nursing Services: Keep Patients on therapy long term with telephony integration, intelligent assessments, and omni-channel communication options.
    • Site of Care: Enable streamlined provider selection and visit coordination with electronic provider credentialing, intelligent provider search, and standard correspondence workflows.
    • Field Service: Equip field agents with the right resources to educate stakeholders and resolve issues effectively with UBC Pathways™ CRM’s mobile app integration, dynamic schedule board, territory alignment, and workflow automation.

  • UBC Technology | Data Analytics

    Data Analytics

    Multi-Stakeholder Value & Insights

    UBC’s Data Analytics provides a series of visual and interactive dashboards to quickly gain valuable insights across a wide array of data elements. The toolset also facilitates customized analysis and reporting and is specifically built to support multi-project programs, proactively identify data trends, and manage risks. The platform enables comprehensive views tailored to multiple stakeholders.

    Key benefits of the visualizations and dashboards provided by UBC’s Data Analytics Dashboards are:

    • Increased transparency and real-time visibility into clinical trial operations and data
    • Enhanced collaboration between investigators, Sponsors, and partners
    • Increased efficiency and speed to conduct trials and prepare submission-ready data sets
    • Enhanced capabilities to support effective reporting of study quality metrics and risk-based monitoring strategies
    • Foundation for a governance model for data, systems, and standards to ensure compliance with regulatory requirements

    Access your data on-demand in a centralized online portal via any device. Tailored to your goals and your product.

  • UBC Technology | Web Portals

    Web Portals

    Improving stakeholder engagement with high-tech experiences.

    Portals are one of many communication channels used to reach stakeholders. However, user adoption is critical. UBC’s web portals ensure high adaption rates, by being configurable, customizable, and providing specific value to the stakeholder combined with a user-friendly experience. Four key aspects are addressed, throughout the build of UBC web portals:

    1. Design and Compatibility:
    2. Proactive and Meaningful Notifications:
    3. Stakeholder Value:
    4. Sponsor Rollout:

  • UBC Technology | Telephony Systems

    Telephony Systems

    Innovative multi-channel contact center technology.

    UBC’s networking and communications infrastructure provides innovative and advanced support to our global late stage, safety, and patient support solutions. In particular, our telephony features are capable of handling a wide variety of exchanges to facilitate an efficient and compliant multi-channel customer experience. These telephony features include:

    • Callback assistant
    • Inbound and outbound call recording
    • Auto-dialer feature
    • Interactive voice response survey
    • Mobile text messaging

UBC Pathways®

Digital speed-to-therapy and patient engagement solutions

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UBC Pathways
Real World Data Automation

Mosaic Technology Platform

Bringing together real world data (RWD) to enable valuable insights.

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PV Technology Investments

UBC has always operated on the principle that patient safety is a critical industry responsibility. Our people bring a depth of understanding to the complex and rapidly evolving landscape of safety that cannot be matched or replaced
by any technology on the horizon today. UBC’s technology roadmap for PV focuses on tooling that streamlines and simplifies core workflows and maximizes the value these experts bring to the industry.