Adherence Solutions
A Better Patient Experience
Supporting patients with product & disease state education.
Empowering Patient Engagement
The patient’s commitment to adhering to their prescribed therapy regimen plays a pivotal role in their overall outcome. Patient loyalty significantly contributes to building strong brand recognition. UBC’s approach to creating a patient adherence model considers the individual, their beliefs, behaviors, the complexity of the prescribed product, and its administration method. Our comprehensive patient adherence services also incorporate data analytics to further enhance patient support.
Technology-Enabled Patient Adherence Solutions
Patient adherence services are important not only for patient engagement but to also establish brand loyalty. UBC’s experience in delivering long-term, sustained patient adherence solutions is an invaluable resource for customers. By combining exceptional care models, foundational techniques proven to foster persistence, and technology-enabled solutions UBC can improve adherence and generate widespread, positive effects on patient trust and, ultimately, your brand.
Uniform Process
Patients are supported by trained nurses who understand the nuances of your specific therapy. Our nurses are trained to create a one-on-one virtual bedside experience with the patient, or caregiver, to reinforce your brand’s experience.
Comprehensive Training
All team members complete mandatory, comprehensive training programs, including extensive empathy, efficiency, and motivational components. Our teams are also required to complete program and operational readiness tests to ensure they are confident in utilization of our patient adherence models. This guarantees our team is ready to work with you and your patients.
Comprehensive Patient Care
By coordinating exceptional and compassionate care, UBC partners with patients throughout their healthcare journey to eliminate barriers to care. From start to finish, our specialized networks and clinical care teams support the patient every step of the way.
Specialized Networks
UBC’s nationwide network of credentialed home health care agencies and retail pharmacies offer expertise in a wide variety of therapeutic areas. Our network ensures your patients can access care when and where they prefer.
- Completes program and product-specific comprehensive training inclusive of competency testing
- Provides patient education and administration support in-home and at alternate sites of care
- Utilizes digitally enabled patient referral processing and deployment of qualified healthcare professionals
Clinical Education
UBC’s clinical care teams work closely with our customers and patients to deliver comprehensive patient adherence and education programs across most therapeutic areas with expertise in complex, rare, cell and gene, and specialty therapies.
- Provides disease, device, and usage instruction to patients, in-person and virtually
- Takes inbound inquiries from patients, caregivers, and healthcare providers
- Oversees safety event reporting in compliance with regulatory and manufacturer requirement
- Submits adverse event and product quality complaint information to the manufacturer’s regulatory affairs and medical information teams
Explore Expert Adherence Insights
The Crucial Role of Adherence Support for Patients Prescribed a High-Cost Injectable or Infusion Therapy
Adherence is critical to ensuring patients receive full therapeutic benefit and effectively manage their disease, particularly for complex treatments such as injectables or infusions. Explore strategies to support patients and improve adherence in the blog.
Linking real-world data with commercial patient access programs: A strategy for enhanced insights into factors that impact patient access and adherence to therapy
UBC’s approach to real-world data tokenization and linkage enhances study results with longitudinal observation of various participant health outcomes during the pre-and post-trial period.
Enhancing patient engagement with technology and digital solutions
Patient engagement plays a central role in medication adherence, persistence, and retention. Explore how digital tools, including EHRs, electronic healthcare technology, and digital assistants, can contribute meaningfully to patient engagement.
Frequently Asked Questions
What does UBC's adherence model actually do?
The model combines nurse-led patient engagement, technology-enabled workflows, education across the patient and caregiver, and ongoing monitoring of adherence risk. Patients are supported by clinical staff trained on the specific therapy, with cadences and content tailored to the disease and the individual — not generic reminders.
What is the home nursing network?
UBC operates a nationwide network of credentialed home health care agencies and retail pharmacies, with a trained clinician within reasonable driving distance of approximately 90% of the US population. Nurses complete programme-specific training including competency testing before being deployed to a patient, and the network is matched to therapeutic area requirements — cell and gene therapies are not staffed the same way oncology adherence programmes are.
How does UBC personalise adherence support?
Stratified engagement models — high, medium, and low risk — determine cadence and intensity, with risk informed by the therapy, the disease, and the patient’s circumstances. Clinical teams build relationship-based engagement that takes the whole patient into account, including caregiver and household context. The starting point is that adherence is earned through trust, not driven by reminders.
How is adherence measured?
Beyond persistence and discontinuation rates, the team tracks reasons for discontinuation, side-effect-driven non-adherence, and risk signals that emerge in nurse interactions. Real-world data linkage — through partners like Datavant — extends visibility beyond what the programme alone captures, showing whether patients are still on therapy across the wider healthcare encounters they have.
What does the nurse interaction actually involve?
Nurses provide disease, device, and usage instruction in-person and virtually, take inbound calls from patients, caregivers, and prescribers, and oversee adverse event reporting and product quality complaints in line with regulatory and manufacturer requirements. The clinical depth means they can pick up early signs of trouble — a side effect that hasn’t been mentioned to the physician, an injection technique that isn’t quite right — rather than only handling scheduled check-ins.
How does this work for cell and gene therapy programmes?
Cell and gene therapy adherence has distinct demands: complex dosing, site-of-care coordination, infusion protocol education, and patient and caregiver support through both the treatment window and longer-term monitoring. UBC’s clinical teams have therapeutic experience in these areas, with networks and protocols designed for high-touch, low-volume specialty populations rather than generic chronic-disease support.
What technology supports the clinical work?
Automated workflows handle reminders, scheduled outreach, and care coordination; SMS and virtual assistants handle education and feedback; and dashboards give programme managers visibility into adherence patterns and at-risk patients. The technology is meant to free the clinical team to spend time where it matters, not replace them.
Learn More About UBC's Adherence Solutions
Interested in learning more about how UBC’s adherence solutions can help build trust, drive patient adherence, and enable the success of your therapy?
