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Clinical Education

Educate and Empower

Our qualified clinical educators work closely with clients and patients to deliver comprehensive adherence and education programs. Powered by UBC Pathways® Engage, your patients create meaningful relationships with your brand through our services.

Leading pharmaceutical and biotech manufacturers trust UBC’s expert Clinical Nurse Educators to help train their field sales teams. Our goal is to ensure high levels of engagement and education, centered around clinical benefits of a product, administration, and available patient support services.

  • Product and disease education
  • Administration training
  • Healthcare provider support and education
  • Adherence outreach and support programs
  • Peer-to-peer trainings

UBC designs personalized, patient-centric adherence programs by utilizing the right combination of our high-tech UBC Pathways® Connected Health solutions and our high-touch Nursing Support Services.

  • Tailored telephonic outreach to educate patients
  • Patient Risk Assessments
  • Outbound patient communications
  • Clinical Care Center with 24/7 access to registered nurses
  • Medication reminders – visual, audible, and mobile aids
  • Virtual Coaching – interactive patient education videos
  • Data-driven insights and behavioral research

Keeping patients adherent through high-touch care, compassionate support, and multiple communication channels.

  • Mobile Messaging – demo the platform here
  • Mobile Applications
  • Web & Video Chat
  • Email and Telephonic Support

 

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Patient Access Services

Technology

  • Connected Health

  • UBC Technology | Data Analytic

    Data Analytics

    Multi-Stakeholder Value & Insights

    UBC’s Data Analytics provides a series of visual and interactive dashboards to quickly gain valuable insights across a wide array of data elements. The toolset also facilitates customized analysis and reporting and is specifically built to support multi-project programs, proactively identify data trends, and manage risks. The platform enables comprehensive views tailored to multiple stakeholders.

    Key benefits of the visualizations and dashboards provided by UBC’s Data Analytics Dashboards are:

    • Increased transparency and real-time visibility into clinical trial operations and data
    • Enhanced collaboration between investigators, Sponsors, and partners
    • Increased efficiency and speed to conduct trials and prepare submission-ready data sets
    • Enhanced capabilities to support effective reporting of study quality metrics and risk-based monitoring strategies
    • Foundation for a governance model for data, systems, and standards to ensure compliance with regulatory requirements

    Access your data on-demand in a centralized online portal via any device. Tailored to your goals and your product.

  • UBC Technology | Telephony System

    Telephony Systems

    Innovative multi-channel contact center technology.

    UBC’s networking and communications infrastructure provides innovative and advanced support to our global late stage, safety, and patient support solutions. In particular, our telephony features are capable of handling a wide variety of exchanges to facilitate an efficient and compliant multi-channel customer experience. These telephony features include:

    • Callback assistant
    • Inbound and outbound call recording
    • Auto-dialer feature
    • Interactive voice response survey
    • Mobile text messaging

  • UBC Technology | UBC Pathways™ CRM

    UBC Pathways™ CRM

    Optimized solution. Differentiated flexibility.

    UBC’s Pathways™ CRM is a fully configurable, flexible, and integrated solution; utilizing internal and external data integrations to help optimize operations and enhance program insights

    The UBC Pathways™ CRM is design to enrich UBC’s service offerings in:

    • Reimbursement: Make access to therapy faster and easier with automated workflows for enrollment, prior authorization, appeals, copay, and more. Customize to meet your products access needs with integrated services like eSign, eBV, and eIV.
    • Nursing Services: Keep Patients on therapy long term with telephony integration, intelligent assessments, and omni-channel communication options.
    • Site of Care: Enable streamlined provider selection and visit coordination with electronic provider credentialing, intelligent provider search, and standard correspondence workflows.
    • Field Service: Equip field agents with the right resources to educate stakeholders and resolve issues effectively with UBC Pathways™ CRM’s mobile app integration, dynamic schedule board, territory alignment, and workflow automation.