By coordinating exceptional and compassionate care, UBC partners with patients throughout their healthcare journey, regardless of setting or need, to eliminate barriers to care.
Nationwide Network of Registered Nurses and Pharmacists
UBC provides access to one of the largest national networks of credentialed Home Health Agencies with clinical expertise in a wide variety of product delivery methods and disease states.
Provides education and support in patients’ homes, infusion clinics, and other sites
Is one of the largest national networks of credentialed Home Health Agencies
Is educated on program-specific content and must pass a rigorous competency test prior
Is specifically trained in the disease state and the unique administration method, supporting each product
Utilize a state-of-the-art database with mapping technology for quick processing of patient referrals and deployment of a trained and qualified nurse or healthcare professional within the patient’s geographic location
UBC Clinical Care Centers
Our clinical care coordinators work closely with clients and patients to deliver comprehensive adherence and education programs for complex, rare, and specialty therapies, including cell and gene.
Our Clinical Care Coordinators
Provide in-person and virtual education on disease states, devices, and product usage instructions
Manage medical information hotlines, receiving inbound inquiries from patients, caregivers, and healthcare providers
Manage adverse event reporting in compliance with regulatory requirements
Complete and submit adverse event and product complaint information to the manufacturer’s regulatory affairs and medical information departments
Process product or educational material replacement requests
Innovative multi-channel contact center technology.
UBC’s networking and communications infrastructure provides innovative and advanced support to our global late stage, safety, and patient support solutions. In particular, our telephony features are capable of handling a wide variety of exchanges to facilitate an efficient and compliant multi-channel customer experience. These telephony features include:
Inbound and outbound call recording
Interactive voice response survey
Mobile text messaging
UBC Technology | UBC Pathways™ CR
UBC Pathways™ CRM
Optimized solution. Differentiated flexibility.
UBC’s Pathways™ CRM is a fully configurable, flexible, and integrated solution; utilizing internal and external data integrations to help optimize operations and enhance program insights
The UBC Pathways™ CRM is designed to enrich UBC’s service offerings in:
Reimbursement: Make access to therapy faster and easier with automated workflows for enrollment, prior authorization, appeals, copay, and more. Customize to meet your product’s access needs with integrated services like eSign, eBV, and eIV.
Nursing Services: Keep Patients on therapy long term with telephony integration, intelligent assessments, and omni-channel communication options.
Site of Care: Enable streamlined provider selection and visit coordination with electronic provider credentialing, intelligent provider search, and standard correspondence workflows.
Field Service: Equip field agents with the right resources to educate stakeholders and resolve issues effectively with UBC Pathways™ CRM’s mobile app integration, dynamic schedule board, territory alignment, and workflow automation.