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Access Services

Making Therapy Accessible with Empathy and Determination

We not only excel at overcoming challenges that impede timely patient access to therapy, but we listen, wholeheartedly, to the stories of your patients — and continually go above and beyond to help them. We design the best program for your product and patient population by using the right combination of high-touch services and high-tech solutions.

Overcoming Barriers to Product Access

We understand that every patient is unique and faced with their own barriers to gaining access to medication. Our patient access experts will fight for your patients to help them through financial hurdles, administrative bottlenecks, and any other barriers that are keeping them from the therapy as prescribed by their doctor.

Support means different things to every patient and family; financial, emotional, physical, mental. By understanding the unique needs of every patient, we collaborate with you to design the best program for your product and patient population.

Improve Speed to Therapy

UBC’s experienced team of reimbursement specialists, understand the complexities of the payer landscape and help guide patients & prescribers through:

  • Centralized point of entry for all program enrollments
  • Benefit optimization
    • Pharmacy, Medical, Buy & Bill
  • Prior authorization and appeals process management
  • Coding, billing, and claims support
  • Financial assistance eligibility determination
    • Affordability support including co-pay, debit, voucher solutions
    • Charitable Foundations
    • Patient Assistance Program (PAP)
  • Insights on payer policies and coverage information
  • Quick Start/Bridge
  • Product fulfillment tracking

Field Services

UBC’s field services are strategically designed to bring reimbursement and clinical services directly to the offices of your prescribers and to the homes of your patients.

375k

High-touch calls

135k+

Benefit Investigations

45k

Prior authorizations

100%

Pharmacy triages < 7 days

Start the Conversation

Patient Access Services

Technology

  • Connected Health

  • UBC Technology | Data Analytics

    Data Analytics

    Multi-Stakeholder Value & Insights

    UBC’s Data Analytics provides a series of visual and interactive dashboards to quickly gain valuable insights across a wide array of data elements. The toolset also facilitates customized analysis and reporting and is specifically built to support multi-project programs, proactively identify data trends, and manage risks. The platform enables comprehensive views tailored to multiple stakeholders.

    Key benefits of the visualizations and dashboards provided by UBC’s Data Analytics Dashboards are:

    • Increased transparency and real-time visibility into clinical trial operations and data
    • Enhanced collaboration between investigators, Sponsors, and partners
    • Increased efficiency and speed to conduct trials and prepare submission-ready data sets
    • Enhanced capabilities to support effective reporting of study quality metrics and risk-based monitoring strategies
    • Foundation for a governance model for data, systems, and standards to ensure compliance with regulatory requirements

    Access your data on-demand in a centralized online portal via any device. Tailored to your goals and your product.

  • UBC Technology | Telephony Systems

    Telephony Systems

    Innovative multi-channel contact center technology.

    UBC’s networking and communications infrastructure provides innovative and advanced support to our global late stage, safety, and patient support solutions. In particular, our telephony features are capable of handling a wide variety of exchanges to facilitate an efficient and compliant multi-channel customer experience. These telephony features include:

    • Callback assistant
    • Inbound and outbound call recording
    • Auto-dialer feature
    • Interactive voice response survey
    • Mobile text messaging

  • UBC Technology | UBC Pathways™ CRM

    UBC Pathways™ CRM

    Optimized solution. Differentiated flexibility.

    UBC’s Pathways™ CRM is a fully configurable, flexible, and integrated solution; utilizing internal and external data integrations to help optimize operations and enhance program insights

    The UBC Pathways™ CRM is designed to enrich UBC’s service offerings in:

    • Reimbursement: Make access to therapy faster and easier with automated workflows for enrollment, prior authorization, appeals, copay, and more. Customize to meet your product’s access needs with integrated services like eSign, eBV, and eIV.
    • Nursing Services: Keep Patients on therapy long term with telephony integration, intelligent assessments, and omni-channel communication options.
    • Site of Care: Enable streamlined provider selection and visit coordination with electronic provider credentialing, intelligent provider search, and standard correspondence workflows.
    • Field Service: Equip field agents with the right resources to educate stakeholders and resolve issues effectively with UBC Pathways™ CRM’s mobile app integration, dynamic schedule board, territory alignment, and workflow automation.

  • UBC Technology | Web Portals

    Web Portals

    Improving stakeholder engagement with high-tech experiences.

    Portals are one of many communication channels used to reach stakeholders. However, user adoption is critical. UBC’s web portals ensure high adaption rates, by being configurable, customizable, and providing specific value to the stakeholder combined with a pleasing and comfortable experience. Four key aspects are addressed, throughout the build of UBC web portals:

    1. Design and Compatibility:
    2. Proactive and Meaningful Notifications:
    3. Stakeholder Value:
    4. Sponsor Rollout: