Patient and Physician Recruitment and Retention

Using the best people and the right tools to meet or exceed your study enrollment

At UBC, we use the latest technology and employ an experienced and dedicated team to deliver global patient recruitment services. We develop and execute investigator communications and patient recruitment, providing retention and education programs that enhance the visibility, efficiency, and viability of clinical studies.

We offer innovative solutions to pharmaceutical and biotech Sponsors. This includes access to data via pharmacy and medical claims, customized site support and cutting-edge technologies which differentiate UBC in the patient recruitment field. We also offer innovative patient engagement solutions in the commercial space.

Patient Recruitment | Each site market is different and requires a customized recruitment approach.

Our Services
  • Clinical trial simulation and feasibility
  • Patient recruitment, engagement, compliance and retention
  • Virtual Patient Communities (welink)
  • Video Services and full creative
  • Robust study websites with prescreening capabilities
  • Comprehensive site support including onsite training and assistance
  • Social media, digital outreach and traditional advertising
  • Clinical Trial Nursing Services (available in 60 countries worldwide)
  • 24/7 Clinical Call Center
Our Key Differentiators

We are a full-service patient recruitment and retention group with the clinical backing of the entire UBC organization. As part of a larger research organization, we can call on internal medical and scientific experts who provide crucial insights into every protocol and target audience for a study. The combination of this knowledge, and experienced recruitment specialists-- with access to proven recruitment techniques – provides all the elements to meet any study’s recruitment needs.

Global Periapproval Services

Simplify the Clinical Trial Process

A well designed video can be the difference between a patient opting in and opting out


Improvement to site enrollment rates


Weeks average reduction in patient enrollment timeline


study participants that were provided Concierge transportation in over 25 countries in the past 5 years


years of home health nursing experience for 100 global trials in 60 countries


programs implemented(30% global)