Adherence Solutions
A Better Patient Experience
Supporting Patients with Product & Disease
State Education
Empowering Patient Engagement
The patient’s commitment to adhering to their prescribed therapy regimen plays a pivotal role in their overall outcome. Patient loyalty significantly contributes to building strong brand recognition. UBC’s approach to creating an adherence model considers the individual, their beliefs, behaviors, the complexity of the prescribed product, and its administration method. Our comprehensive adherence services also incorporate data analytics to further enhance patient support.
Technology-Enabled Adherence Solutions
Patient adherence services are important not only for patient engagement but to also establish brand loyalty. UBC’s experience in delivering long-term, sustained adherence solutions is an invaluable resource for customers. By combining exceptional care models, foundational techniques proven to foster persistence, and technology-enabled solutions UBC can improve adherence and generate widespread, positive effects on patient trust and, ultimately, your brand.
Uniform Process
Patients are supported by trained nurses who understand the nuances of your specific therapy. Our nurses are trained to create a one-on-one virtual bedside experience with the patient, or caregiver, to reinforce your brand’s experience.
Comprehensive Training
All team members complete mandatory, comprehensive training programs, including extensive empathy, efficiency, and motivational components. Our teams are also required to complete program and operational readiness tests to ensure they are confident in utilization of our adherence models. This guarantees our team is ready to work with you and your patients.
Comprehensive Patient Care
By coordinating exceptional and compassionate care, UBC partners with patients throughout their healthcare journey to eliminate barriers to care. From start to finish, our specialized networks and clinical care teams support the patient every step of the way.
Specialized Networks
UBC’s Nationwide network of credentialed home health care agencies and retail pharmacies offer expertise in a wide variety of therapeutic areas. Our network ensures your patients can access care when and where they prefer.
- Completes program and product-specific comprehensive training inclusive of competency testing
- Provides patient education and administration support in-home and at alternate sites of care
- Utilizes digitally enabled patient referral processing and deployment of qualified healthcare professionals
Clinical Education
UBC’s clinical care teams work closely with our customers and patients to deliver comprehensive adherence and education programs across most therapeutic areas with expertise in complex, rare, cell and gene, and specialty therapies.
- Provides disease, device, and usage instruction to patients, in-person and virtually
- Takes inbound inquiries from patients, caregivers, and healthcare providers
- Oversees safety event reporting in compliance with regulatory and manufacturer requirement
- Submits adverse event and product quality complaint information to the manufacturer’s regulatory affairs and medical information teams
Learn More About UBC's Adherence Solutions
Interested in learning more about how UBC’s adherence solutions can help build trust, drive adherence, and enable the success of your therapy?
