Access Solutions
A Better Start to Therapy
We go above and beyond to guide patients, caregivers and prescribers through a maze of patient access challenges.
A Patient-Centered Approach
UBC offers comprehensive support to help patients, caregivers, and their families overcome emotional, geographic, and financial barriers that hinder access to a prescribed therapy. Our solutions help patients understand their diagnosis, navigate the complexities of insurance benefits, educate on therapeutic outcomes, and deliver in-home and virtual clinical education and administration services. Our offerings empower patients throughout their journey with wrap around patient support.
Motivated by Compassion, Underpinned with Expertise and Innovative Technologies
UBC recognizes that every patient is unique, and we understand that support varies based on their specific situation. Our patient access experts diligently assess a patient’s individual needs and potential access challenges that could affect their care. With this understanding and insight, we partner with you to craft the most effective program.
Talented Team Members
From adept training staff to dedicated team members who have the specific skills required for their portion of the process, UBC employs only the most accomplished people. For example, reimbursement staff hired for your program come to UBC with applicable insurance and healthcare backgrounds.
Focus on the Payer Landscape & Distribution Model
An effective patient access plan relies on a comprehensive understanding of the entire process, encompassing patients' benefit design, payer policy specifics, and your distribution model.
Explore affordability solutionsImplementation of Technology for Efficient Solutions
Our team members are supported by innovative technology to ensure that prescribed products reach the intended patients.
Learn MoreContinuous Innovation
Both the biopharmaceutical industry and patients are advancing and adapting. UBC continues to create and implement innovative patient access solutions that ensure accessibility to life-changing medications with data, strategic recommendations, pilot programs, and continued monitoring for learning and potential optimization approaches.
Program Awareness
UBC’s access solutions wrap around patients, caregivers, and providers at each step of their journey to support access and speed to therapy. Our approach is simple yet comprehensive.
- Support patient enrollment
- Work through coverage and access decisions
- Coordinate care and therapy initiation
- Provide ongoing patient support and services as needed
UBC excels in applying technology to enable and enhance efficiency and program quality.
Reimbursement & Patient Access Support
UBC provides comprehensive reimbursement support for products covered under the medical benefit, pharmacy benefit, or both.
- Benefit Verification
- Prior Authorization
- Payer Policy Details
- PA Appeals
- Billing & Coding Education
- Claim & Appeal Support
UBC is forward-leading with technology and has a full suite of eService solutions that build efficiency and quality into our programs.
Frequently Asked Questions
What does UBC's patient access hub cover?
The hub supports patient enrollment, benefit verification, prior authorization, payer policy clarification, PA appeals, billing and coding education, and ongoing claim and appeal support — across both pharmacy and medical benefit. For specialty and rare disease therapies, this is the operational backbone that decides whether a prescription becomes a treatment.
How does UBC handle the difference between pharmacy and medical benefit?
Pharmacy benefit (Part D) covers most small-molecule drugs, often dispensed through retail or mail. Medical benefit (Part B) covers physician-administered therapies like infusions, gene therapies, and cellular treatments, where the site of care, billing model, and reimbursement dynamics are different. UBC’s reimbursement specialists are trained in both, with deeper expertise in the medical benefit complexity that high-cost specialty therapies typically involve.
Who is on a typical patient access team?
Reimbursement staff with insurance and healthcare backgrounds (often with oncology, rare disease, or specialty billing experience), patient access coordinators, and clinical team members. People are matched to programs based on therapy type and patient population, not assigned generically — therapeutic familiarity changes how quickly access issues get resolved.
How does UBC support prior authorization and appeals?
The team manages prior authorizations end-to-end, including initial submission, payer-specific policy interpretation, and appeals when denied. Where appropriate, eService tools handle status updates and document exchange digitally to keep the patient and prescriber informed. Appeals are tracked to outcome so the team learns what is working at each payer rather than restarting the process each time.
What integration is available with prescribers and specialty pharmacies?
UBC supports digitally-enabled enrollment via in-workflow integration, partnerships including Surescripts for specialty patient enrollment, and electronic benefits verification through UBC Pathways. The goal is to start the access process where the prescription is written rather than waiting for a paper enrollment form to be faxed and re-keyed.
How is patient access measured?
Speed to therapy is the headline metric, supported by enrollment completion rates, prior authorization approval rates, time-in-status by step, denial patterns by payer, and appeal success rates. Real-time visibility — not month-end reporting — is what allows the team to fix bottlenecks while a patient is still waiting.
What does ongoing patient support look like after therapy starts?
Once a patient is on therapy, ongoing support coordinates re-verifications, formulary changes, plan transitions, and any changes to access conditions through the year. Insurance coverage shifts — sometimes mid-year and without warning — so the operational model assumes change rather than treating it as an exception.
Learn More About UBC's Access Solutions
Interested in learning more about how UBC’s patient access solutions empower patients to successfully start therapy sooner?
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Bekki Bracken Brown
President & Chief Executive Officer
Bekki Bracken Brown serves as the President and CEO of UBC, guiding the company’s mission and values, including the improvement of access for patients to receive better outcomes. She oversees all aspects of UBC, such as operations, business growth strategy, sales and marketing, and acquisition support.
With over 20 years of industry experience, Ms. Brown brings knowledge from a successful career in senior management from her tenure at Quintiles, INC Research, and, most recently, with Syneos Health. She’s been a member of the North Carolina BIO Board of Directors since 2019. She is also a member of the Healthcare Businesswomen’s Association — Southeast Chapter and CHIEF, an organization that supports women executive leaders. Ms. Brown earned her bachelor’s degree at Duke University.